Voice APIs are known to create robust programmable calling features for apps. It allows developers to build call logic and VoIP functionalities and connect their apps to a Public Switched Telephone Network (PSTN). Here are some of the real-life use cases of such Voice Business Solutions:
- Voice Instructions: If you are developing a food delivery or even an ecommerce app, having a voice instruction feature can significantly help improve user experience. Consumers can leave instructions related to their orders or provide directions to their home through voice messages. Integration of Voice API India that allows users to add voice instructions can especially help when making deliveries to remote locations.
- Voice Reminders: Banking and financial services apps can send voice messages for payment reminders. Developers may use voice APIs for programmable pre-recorded voice reminders that are sent to the users. Sending voice reminders for payment deadlines can especially help credit card and insurance companies.
- Call Authentication: Two factor authentications are widely used for the security of transactions on apps. Developers may choose to integrate instant OTP authentication callback function for user logins and payment validations with the assistance of voice APIs.
- Voice Support: Voice API support SIP (Session Initiation Protocol) calling, Interactive Voice Response (IVR), call logging, and call recording, making it a perfect solution for modern contact centers. Customer support features with instant voice calling are pretty common today. Developers can use varied features of Voice APIs to introduce call data analytics in business applications.
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