A general overview of voice calling APIs, their advantages and popular use cases

A large number of businesses are shifting their operations online today, in order to reach customers globally and facilitate improved service delivery. Use of modern Voice Messaging System and Voice calling APIs has gone up to ensure smooth communication over the internet.

Voice calling API can benefit the developers in multiple ways. Firstly, developers do not require any extensive telecommunications expertise to build voice applications, when using such APIs. As voice call API can execute telephony functionalities, developers can seamlessly design an engaging customer experience, without much effort. As per a report, around 30% of businesses will have integrated communications with the assistance of an embedded API in the near future.

Advantages of voice call API are many, with high configurability, improved scalability and better cost-effectiveness being some of the major ones. On the whole, with their usage, a business can make, manage and receive calls programmatically, without interfacing with the PSTN directly. Voice Calling APIs even allow routing and rerouting of voice calls, subsequently having a global reach to mobile apps, phones, SPI domains and browsers.

Use cases for Voice calling APIs can be numerous. They can be used for a variety of Voice service, like cloud-based IVR and voice notifications. Contact centers, Unified Communications as a Service (UCaaS) platforms, call tracking solutions and AI apps may also use these APIs. Just about any app with an embedded collaboration or communication requirement may use voice calling APIs.