Even though text messaging has become exceedingly popular, voice is still the best way to communicate with your discerning customers. It is fast, personal, and most importantly, human. Voice Call API allows you to monitor, manage and trigger voice calls programmatically. Such Business Voice Solutions can be used in varying industries, including healthcare. Leveraging these solutions can help hospitals to facilitate better engagement of patients, doctors and hospital services. Here are a few of its use cases:
- Send Automated Voice Call Alert: Hospitals can send bulk voice message alerts to patients who have scheduled an appointment. They may also make feedback calls to patients with the usage of IVR service.
- Automated voice call reminder for collection of samples and reports: Hospitals can send automated voice calls to the patients before their appointment time to make sure that they are ready. In a similar manner, automated voice calls can also be send to remind them to pick up reports.
- Missed call service for healthcare: You can easily set-up missed call service for your hospital through Voice API. It will allow you to send customer details of appointments, check up reports, lab reports and more to a registered number whenever customer gives you a missed call on the relevant number.
Service integration with CRM is available for most Voice Solutions and get hence through it you can get a holistic plus unified view of the customer data. It can also be used to improve internal communications at a hospital. Owing to the 24/7 nature of the healthcare industry, the communication capabilities within such organizations is often found to be lacking. Voice and SMS alters can prove to be quite helpful in keeping internal communication infrastructure together. They can be used for sending out urgent notifications, staff meeting reminders and more.
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