Voice based communication tactics used by modern businesses can be of a variety of types. In addition to using outbound and inbound dialing services, many companies are also utilizing voice based OTPs. One Time Password or OTP is a two-factor authentication (2FA) process that provides an additional layer of security to certain messages by randomly generating single-use passwords that are sent to the mobile whole of the users. Voice-based OTP Services especially come as a huge help when the delivery of an OTP SMS repeatedly fails. A customer can also trigger generating an OTP Voice during their OTP verification process.
Most companies use voice OTPs for:
- Authorization: Voice OTPs play a crucial role in allowing third-party access, including permitting delivery agents into secured communities.
- Authentication: Voice OTP verification is ideal for extremely secure transactions like signing up for a product or service, as well as net banking.
- Transaction Verification: It becomes easier for companies to protect their customers from financial fraud by authenticating transactions of high value with the help of a Voice OTP service.
- Resets: Voice OTP can be a safe and easy means of allowing customers to regain access to service subsequent to an email address or password change.
- Account Reactivations: Using a secure IVR OTP sequence will be a great way to welcome customers who are restarting their services with a company.
There are many providers of Voice Business Solutions who can help companies to enjoy the benefit of Voice OTPs. Details of such companies can easily be found on the web.
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